C.I.D. Telekom AG
Corporate Internet and Data
Corporate Internet and Data
C.I.D. Telekom AG delivers carrier-grade support services designed for mission-critical network and infrastructure environments. Our Network Operations Center (NOC) operates 24/7/365, providing continuous surveillance, incident management, and expert technical assistance across your entire service landscape.
Through proactive monitoring, defined operational processes, and experienced network engineers, we ensure maximum service availability, rapid fault isolation, and efficient resolution in accordance with agreed service levels.
Emergency & Technical Support
+41 41 560 17 00Our NOC hotline is available at all times for service-impacting incidents and emergencies. Calls are handled directly by certified technical specialists, ensuring immediate assessment, prioritization, and coordinated response.
Service Requests & Inquiries
[email protected]Email support is available for non-critical incidents, service requests, and operational inquiries. Guaranteed response time: within 2 hours during business hours, in line with our operational support commitments.
To ensure transparency and operational readiness, C.I.D. Telekom AG provides a customer-specific Escalation Matrix upon request.
The escalation framework enables structured incident handling and ensures rapid resolution during major or business-critical events.